Terms and Conditions for the Money Back Guarantee
The following terms and conditions qualify the offer of CONCHIUS to refund 100% of the stipulated course fee, for any of CONCHIUS' Core Programs, in the event the course evaluation feedback from participants do not meet set standards and the step-by-step process for preparing the training has been done accordingly. Requirements and eligibility for the money back guarantee include the following:
- The Guarantee is open to all customers of CONCHIUS.
- The Guarantee is valid for CONCHIUS - Cross Cultural Communication and Management Excellence in China, 2-days programs only.
- You must book the in-house program at least three weeks in advance. You must remain current on all payment obligations throughout the term of delivery and according to written agreements.
- You must follow CONCHIUS' step-by-step process for preparation of the program including each of the following minimum steps within the timeframe described:
To assist you in following this step-by-step process, Conchius will appoint a key account owner that will make sure you will get all information you need and answer any questions that you may have.
- Before the training:
- Do a needs analysis with CONCHIUS business coach
- Book and prepare a venue to conduct the training in according to the documents "Check-list CCC venues.pdf" or "Check-list M.E. venues.pdf".
- Make sure all participants finish the online assessment questionnaire at least 3 days before the training date (if assessments are to be used).
- Inform all participants on starting time and venue location in time.
- Provide CONCHIUS with correct participant lists, requested company information and keep trainers informed on any changes relevant to the training.
- During the training:
- Make sure participants are focused and participates actively in the whole program without disruptions
- Provide participants' email addresses for follow-up material and further reading related to the training
- To be eligible for the refund, you must claim your refund within 3 weeks of the training finishing date by requesting a refund of the course fee in writing.
- If the program delivered did not reach set course evaluation scores, CONCHIUS will repay the course fee within 3 weeks. Only the stipulated course fee previously paid by you to CONCHIUS is eligible for refund under this guarantee. All other costs paid related to arrange the training are not refundable.