“The light bulb wasn’t invented by continuously improving the candle…”
Having previously worked in Business Improvement I always ensure the principle and skills have have learned are embedded in the work I’m involved in. I therefore am keen to share ways that Business Intelligence can help to drive process improvement and vice versa use process improvement to improve the way Business Intelligence is delivered. The conference opened up with a panel discussion which led to a conservation around continuous improvement and innovation. One person asked,
“At what point do you stop with continually improving and look for a new process or new innovation”
“The light bulb wasn’t invented by continuously improving the candle…it was about understanding what the job to be done was and then stepping back to look for solutions to solve this”
I feel this makes a great point, that you could spend lots of time and energy making a candle burn the longest or the brightest, but you would never get to a light bulb, it would always be a candle. In the same hand if you don’t truly understand what the ‘job to be done’ is then you could waste precious time and resource improving processes not fit for purpose.
By spending time to think about our service in terms of what the job to be done is, or more importantly, review the value and uniqueness of things you do and deliver…